Computer Literacy Funnies
- A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
- Overheard in a computer shop:
Customer: "I'd like a mouse pad, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"
- I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
- Customer: "Can you copy the Internet for me on this diskette?"
- I work for a local ISP. Frequently we receive phone calls that start something like this:
Customer: "Hi. Is this the Internet?"
- Some people pay for their online services with checks made payable to "The Internet."
- Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."
- Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows - because of the icons - I'm a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to-"
Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' OK?"
- Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash-it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"
- Customer: "Your sound card is defective and I want a new one."
Tech Support: "What seems to be the problem?"
Customer: "The balance is backwards. The left channel is coming out of the right speaker and the right channel is coming out the left. It's defective."
Tech Support: "You can solve the problem by moving the left speaker to the right side of the machine and vice versa."
Customer: (sputter) (click)
- Customer: "I'd like to return this scanner."
Store Clerk: "Excuse me?"
Customer: "This scanner I bought. I paid eighty dollars for this scanner, and it doesn't work!"
Store Clerk: "Uh...sir, that's a trackball."
Customer: "No, it isn't. It says 600 dpi tracking resolution right here!"
- Got a call from a woman said that her laser printer was having problems: The bottom half of her printed sheets were coming out blurry.
It seemed strange that the printer was smearing only the bottom half. I walked her through the basics, then came over and printed out a test sheet. It printed fine. I asked her to print a sheet, so she sent a job to the printer.
As the paper started coming out, she yanked it out and showed it to me.
I told her to wait until the paper came out on its own. Problem solved.
- I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve.
She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow. For instance, green is a combination of cyan and yellow, but green printed fine. Every color of the rainbow printed fine except for yellow. I had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas. After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on piece of white paper instead of this yellow construction paper?"
Sometimes the user can teach us a thing or two about tech support.